Covid-19

Dear Customers,

In light of the evolving COVID-19 developments, we want to assure you that we take the health and well-being of our community very seriously and have taken a number of steps to ensure the safety of both our team and our customers.

We are currently following all government recommendations and have directed all non essential staff to work remotely from home. Our service team remains available to help avoid any interruptions to your business, however all routine site visits have been temporarily suspended.

Our team is well equipped to work with you remotely to troubleshoot any issues you may have, however, should a site visit be deemed necessary, a technician will be dispatched and will follow all appropriate steps to ensure social distancing and proper disinfection of all equipment once work is complete. All supplies and necessary deliveries will remain available under the new protocols. At this time, we will only be shipping toner replenishments when equipment reaches 15% remaining. Most equipment will give you a warning on the display when you are at this level. We will also monitor your equipment remotely where possible to reduce emergency deliveries.

Our sales team have halted all on-site visits and training sessions for the time being. These may be rescheduled or adapted to an online platform at your convenience.

Our help desk, reception and entire team have shifted to a digital work environment and remain available to help you with any questions or concerns you may have.

We will continue to monitor the COVID-19 situation and will follow guidance from the BC CDC and government officials as we continue to support our customers and communities as needed.

Thank you for all your ongoing support. Our thoughts are with you, your teams and your families as we all work through these unprecedented times together.

Sincerely,

Dave Zambonelli
President
Island Office Equipment Ltd.

T: 250-384-7148
Customer Support: 1-877-716-3577
Islandoffice.ca

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Victoria • Nanaimo • Duncan • Ladysmith • Parksville • Port Alberni  Courtenay • Campbell River

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